The real test of quality is what happens after handover.
Most developers disappear the moment possession is complete. At Terrum, that's when a critical phase of our service begins. Our proprietary CRM and warranty management platform ensures every buyer is cared for, every issue is resolved, and your brand reputation compounds — rather than erodes — over time.
A Complete Post-Sales Ecosystem
Customer Onboarding & Possession
We manage the entire possession experience: scheduling, walk-throughs, snag resolution, documentation handover, and move-in coordination. First impressions matter, and we treat possession day as a brand moment, not a checklist.
Proprietary CRM Platform
Every customer interaction — from the first query to the last warranty claim — is logged, tracked, and managed through our in-house CRM. Buyers get a dedicated portal to raise requests, track status, and access their documentation. You get a dashboard showing resolution rates, SLA compliance, and customer sentiment.
Service Request Management
Whether it's a leaking tap or a faulty HVAC unit, every service request follows a structured workflow: logging, categorisation, assignment, resolution, and sign-off. Nothing falls through the cracks. Escalation protocols ensure persistent issues reach the right people fast.
Warranty Tracking & Fulfilment
We maintain a complete warranty registry for every unit — mapping components, suppliers, warranty periods, and claim history. When a claim is filed, our system automatically routes it to the responsible vendor or contractor, tracks resolution, and closes the loop with the customer.
Defect Liability Period Management
During the DLP, we conduct proactive inspections, manage contractor callbacks, and ensure all defects are addressed before the liability window closes. This protects both the buyer and your exposure.
Customer Communication & Engagement
Post-possession doesn't mean post-contact. We manage ongoing communication: community updates, maintenance advisories, and feedback loops that keep buyers connected and informed. Happy customers become referral engines.
Reputation is a lifecycle asset
In Indian real estate, the post-sales experience is where most developers fail — and where the most valuable word-of-mouth is earned or destroyed. A single unresolved warranty claim can undo months of marketing. A seamless post-sales experience, on the other hand, turns buyers into advocates and drives referral-led sales for future projects.
Terrum treats post-sales as a strategic investment, not a cost centre. Our technology ensures it runs efficiently. Our culture ensures it runs with care.